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Non-Rechargeable
Getting Started
Pool Blaster Aqua Broom XL Ultra - 11001BB
Pool Blaster Catfish Li - 20000CL
Pool Blaster Catfish Li Ultra - 21001DL
Pool Blaster iVac 50 - 10A0051
Pool Blaster Leaf Demon - 11A0050
Pool Blaster Leaf Vac - 11A0000
Pool Blaster PRO 900 - 40000QL
Pool Blaster Spa Vac Ultra/Plus - 10A0001
Volt Leaf Vac - 11A0060
Parts & Accessories
Non-Rechargeable
Rechargeable Unit MB P20
Rechargeable Unit Motor Box P40
Pool Blaster Aqua Broom Sweep XL - 15001TL
(DISCONTINUED) Blue Diamond - 71000RR
(DISCONTINUED) Pool Blaster Speed Jet - 74000RR
Rechargeable Products
Robots
Dealers/Distributors
Back to home
Support Portal
Non-Rechargeable
Getting Started
Pool Blaster Aqua Broom XL Ultra - 11001BB
Pool Blaster Catfish Li - 20000CL
Pool Blaster Catfish Li Ultra - 21001DL
Pool Blaster iVac 50 - 10A0051
Pool Blaster Leaf Demon - 11A0050
Pool Blaster Leaf Vac - 11A0000
Pool Blaster PRO 900 - 40000QL
Pool Blaster Spa Vac Ultra/Plus - 10A0001
Volt Leaf Vac - 11A0060
Parts & Accessories
Non-Rechargeable
Rechargeable Unit MB P20
Rechargeable Unit Motor Box P40
Pool Blaster Aqua Broom Sweep XL - 15001TL
(DISCONTINUED) Blue Diamond - 71000RR
(DISCONTINUED) Pool Blaster Speed Jet - 74000RR
Rechargeable Products
Robots
Dealers/Distributors
Non-Rechargeable
Alkaline Battery Powered Products
My Unit Will Not Turn On
I bought this unit that is too small/not exactly what I expected, can I send this one to you and you can give me a credit towards an updated/more powerful unit?
Case rupture
I don’t feel suction on the unit. What do I do?
There is algae coming out of the side of my unit
Your location is nearby; can I drop off the unit instead of shipping it?
Why does the manual tell me to call Water Tech before returning my product?
My unit is not picking up the debris, how can I fix this problem?
I replaced my batteries, and the unit will not turn on.
How do I know if my charger's adapter is working?
My charger stopped working, can I buy just the charger?
The wheels on my Pool Blaster are worn out
How deep does my product need to be submerged under water in order for it to work?
How long do filter bags last?
How often should I clean my Pool Blaster filter bag?
I need a reusable filter bag, where do I get one?
How do I register my Pool Blaster unit?
How deep do I need to submerge my cleaner?
Can I be in the pool with the unit?
After Water Tech repairs the unit, does a new warranty start from that date?
What kind of pole fits this unit?
What is the average life span of a Water Tech unit?
Why don’t you show this product's price on your website?
What's the difference between the Aqua Broom XL Ultra, the iVac 150, and the Volt FX-2?
Can I buy rechargeable batteries from a different store?
How do I charge the push-button on/off switch?
I live outside the US and Canada. Where can I buy an adapter for my charger?
What is the difference between the Max Li and the Max Li CG?
What kind of battery does the Catfish Li use?
How do I charge the Catfish Li using the push button ON/OFF switch?
How long does the Catfish Li run after a full charge?
Why did the motor box replacement kit come with a charger?
I received a Catfish Li motor box replacement kit. How do I install it?
What’s the difference between the Catfish Li and the Catfish Li Ultra?
Does the Catfish Li come with a pool pole?
What does the Catfish Li include?
What are the specifications and dimensions of the Catfish Li?
How long does it take to recharge the Catfish Li?
Batteries
What type of motor box does the Catfish Li have?
Motor Box
Who do I contact for questions or warranty repairs on my robot?
Which robots does Water Tech no longer repair or support?
How can I check on the status of my unit?
When will I receive my parts for my vacuum?
When will I get my unit back after I send it in for repair?
I can’t find my original proof of purchase. What are my options?
What do I need to send to have my Pool Blaster Pro repaired?
Do I have to pay to ship the product back?
When returning my product, what parts do I need to send back with it?
I live in Europe and need to order parts.
What documentation do I need to send my unit for repair?
I can’t find my original proof of purchase for the product. What are my options?
How long is my warranty, and what does it cover?
I would like a refund on my unit.
The store told me to call Water Tech about returning my unit.
The unit is past the store's return policy; they won’t take it back.
I want to exchange units. Can you send me a new unit while I ship out this one?
My unit will not shut off; how can I fix this problem?
How do warranties apply to an exchanged unit?
Who covers shipping for a warranty claim?
Are there any locations nearby that can fix my unit?
Does my warranty cover parts?
How long do repairs take?
I purchased the wrong part and need to return it/
Rechargeable Unit MB P20
I have an old battery pack, I need a new one what do I do?(nimh)
Rechargeable Unit Motor Box P40
How do I replace the Water Tech Precision 2.0 Motor Box?
Pool Blaster Aqua Broom Sweep XL - 15001TL
What's the difference between the Aqua Broom XL Ultra, the iVac 150, and the Volt FX-2?
(DISCONTINUED) Blue Diamond - 71000RR
Where can I find more information and FAQs about my robot?
Why isn't my robot moving?
Why isn't my robot pumping water?
Why is my robot missing areas and not cleaning the entire pool?
Why is debris coming out of my robot when I remove it from the pool?
Why does the floating cable get tangled or wrapped around my robot?
Why does my robot turn on and off intermittently?
Why does my robot get stuck on the main drain, fittings, and other pool obstacles?
Why does my robot fall backwards when climbing the wall of my pool?
Why does my power supply appear to shut off before completing the cleaning cycle?
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(DISCONTINUED) Pool Blaster Speed Jet - 74000RR
Why won't my Speed Jet robot move or pump water?
Why is my Speed Jet robot moving slowly or doesn’t seem to be vacuuming?
Why is the Speed Jet's floating cable coiled up/tangled?
Why doesn't my Speed Jet reverse?
Why doesn’t my Speed Jet cover the entire pool?
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