I replaced my batteries, and the unit will not turn on.

Non-Rechargeable units

  • Have the batteries been put into the unit correctly? 
    • Confirm the batteries are aligned in the battery chamber correctly 
    • There is a visual guide inside the battery chamber to assist in inserting the batteries correctly (see image below) 
  • If the batteries are inserted correctly and the unit still will not turn on, please contact customer service at 1-800-298-8800 or via the chat button on our website.


    Have all batteries been removed, and a new set of batteries installed? 
  • Check inside the battery chamber and make sure all old batteries are removed. 
  • There is a possibility of one battery getting stuck inside. Double check that all batteries are removed.  
  • Once this is done try a new set of batteries. First battery is Negative side down. (See image below) 

  • Can you see any corrosion on the contact points? 
  • If you see any discoloration on the contact points, please contact our customer service department at 1-800-298-8800 or via the chat button on our website.