Non-Rechargeable
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      I Replaced the Batteries, But My Cleaner Will Still Not Turn on

      • Have the batteries been put into the unit correctly? 
        • Confirm the batteries are aligned in the battery chamber correctly 
        • There is a visual guide inside the battery chamber to assist in inserting the batteries correctly (see image below) 
      • If the batteries are inserted correctly and the unit still will not turn on, please contact customer service at 1-800-298-8800 or via the chat button on our website.

        Have all batteries been removed, and a new set of batteries installed? 
      • Check inside the battery chamber and make sure all old batteries are removed. 
      • There is a possibility of one battery getting stuck inside. Double check that all batteries are removed.  
      • Once this is done try a new set of batteries. First battery is Negative side down. (See image below) 
      • Can you see any corrosion on the contact points? 
      • If you see any discoloration on the contact points, please contact our customer service department at 1-800-298-8800 or via the chat button on our website.