Am I charging my unit properly with this adapter?

To check to see if your adapter is attached properly: •Plug power adapter into the wall outlet FIRST The charger should omit a green light, attach the adapter to the two contact points. When properly secure the light should change to red •Allow up to 4 hours for a full charge   This video will show you […]

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My unit has poor suction, any suggestions why?

Let’s look at a few troubleshooting tips. Check to see if there are any tears in the filter bag, this will result in for suction passing through the filter. Check to see if all the parts are properly in place. Check and see (depending on the model) the rubber back flow valve in the nose […]

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My Unit Doesn’t Turn On

My unit does not turn on: Make sure unit is plugged into the power supply and the power supply is plugged into a grounded GFI outlet. Check if outlet has power Make sure cable plug fits tightly into the power supply Check cable for cuts or damage Make sure to press the on button firmly. […]

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