Off-Season Storage • Clean the Nose Cap / Debris Chamber and Filter Bag before storing. • Store and charge your cleaner in a cool, dry indoor shelter. • Never leave your charger connected to the cleaner for more than 24 hours. Recommended: Recharge cleaner every other month during off-season. Approximately 4 hour charge time. Don’t […]
Customer needs to send back unit, charger, and both battery packs.
When will I get my unit back after I sent it in for repair? We inspect and repair the unit within 48 hours of receiving it, in most cases. If the part(s) are on back order, that we need to repair your unit with, we will repair the unit as soon as we receive the […]
The order will process within 48 hours and depending on where you are located, it will take 3-5 business days for shipping. If the part is on back order, it will ship out as soon as we receive shipment of that part.
If you created your RMA online or you called in, or sent an email, and we created the RMA for you, please contact 1-800-298-8800, extension 205, or firstname.lastname@example.org. Please provide us with your RMA number to look up your account. We will provide you with the status of your unit within 24 hours.
What is the status of my order? Please contact 1-800-298-8800, extension 205, or email@example.com to find out the status of your order. Please provide us with your order number.